Refund Policy
At Olivia Auckland, we strive to provide every customer with an enjoyable shopping experience and products that meet your expectations.
Our returns and refunds policy has been carefully designed to ensure clarity, fairness, and satisfaction for all our customers.
Please take a moment to read the following guidelines before submitting a return request.
Full Return Guarantee on New Products
We offer a full return guarantee on all new, full-priced products — except for items purchased as part of a sale or promotional discount.
Products purchased during sales or special offers are not covered by this return policy.
No Refunds on Sale Items
Products purchased during a sale or promotion are not eligible for a refund.
These purchases are considered final and cannot be cancelled, exchanged, or refunded — even in the case of an incorrect size or change of mind.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returning a product.
Olivia Auckland does not reimburse shipping fees and cannot be held responsible for any costs incurred during the return process.
For more information, please also refer to our General Terms and Conditions.
Return Request Deadline
Return requests must be submitted within 30 days from the date you receive your order.
After this period, we may be unable to accept returns.
Please ensure that your request is submitted within the specified timeframe to remain eligible for a refund.
Exchanging Sale Items
Products purchased on sale are not eligible for refunds or exchanges, even if the size does not fit.
We recommend checking our size chart carefully before placing your order.
Warranty on Defective Products
At Olivia Auckland, we stand behind the quality of our products.
If you receive a product with a manufacturing defect, you are entitled to a full refund or exchange — whichever you prefer.
Return Process
To initiate a return, please contact our customer service team at:
Once your return request is approved, we will provide you with detailed instructions on how to complete the return process.
Return Form Required
Returns cannot be processed without a completed Return Form.
Please include this form inside your return package to help us process your request quickly and efficiently.
Summary
At Olivia Auckland, your satisfaction is our priority.
By following this Returns & Refunds Policy, we aim to make the process fair, transparent, and seamless.
If you have any questions or concerns, please contact us anytime at: